ILNC Family 2 Family (F2F) Support Specialist - PT


JOB TITLE:  Family 2 Family (F2F) Support Specialist - PT

DEPARTMENT:  Independent Living of Niagara County (ILNC)

LOCATION:  Niagara Falls, NY



Provide information, resources and support to those affected by someone else’s addiction.


  1. Work in the community to reach out to individuals who need assistance dealing with someone else’s addiction.
  2. Educate Niagara County communities, with a strong focus on rural communities throughout the county, about the different services and options that families and loved ones have when dealing with someone else’s addiction.
  3. Assist individuals in the community who have never been introduced to the Addict 2 Addict (A2A)/Family 2 Family (F2F) Niagara program and the program’s recovery concept.
  4. Provide information and referral to individual and family supporters in navigating services available to prevent re-occurrence.
  5. Be a liaison with hospital, treatment, family and community providers in linking individuals to proper support in the community.
  6. Facilitate at least two (2) Community Forums per month, throughout Niagara County, addressing the needs of dealing with Substance Use Disorder.
  7. Provide immediate follow through for the family, in making initial contact with positive community and/ or medical supports.
  8. Be a liaison and advocate with existing medical and community supports regarding family needs.
  9. Provide peer support during times when traditional treatment services are unavailable, which includes after business hours, weekends and some holidays.
  10. Provide the peer perspective to professional providers and family supporters in an effort to understand the perspective of the individual being served.
  11. Empower individual’s family being served to make fully informed decisions.
  12. Responsible, when on call, to respond to calls from WNYIL’s answering service in a timely manner.
  13. Accurately document consumer services and required paperwork in WNYIL’s ECR database within two (2) business days of the date of service.
  14. Maintain a neat, clean and safe work environment.
  15. Perform other job-related duties as assigned by the supervisor.


  • Certified Recovery Peer Advocate (CRPA) certification is required and must be obtained within the first year of employment.
  • Professional and life experience may be considered in lieu of, in full or part of academic credentials.

High school diploma or equivalency
Associate Degree in social work, rehabilitation counseling, psychology, or related human services field
Bachelor’s Degree in social work, rehabilitation counseling, psychology, or related human services field


High school diploma or equivalent requires three (3) years of work experience providing peer services.

Associate degree requires two (2) years of work experience providing peer services.

Bachelor’s degree requires one (1) year of work experience providing peer services.


  • Must have a form of reliable transportation in order to service individuals in need within Niagara County.
  • Criminal background check will be conducted.
  • The applicant must be a current or former consumer of mental health services.
  • Niagara County residents encouraged to apply.
  • Perform in a professional, conscientious, and efficient manner for the purpose of ensuring a better quality of life for persons with disabilities.


WORK ENVIRONMENT: Office/ Community

PHYSICAL DEMANDS OF THE JOB: Sitting for extended periods of time.
Occasional lifting of not more than 15 pounds.

HOURS / SHIFTS: 20 hours per week.
Rotational On-Call Required.
Overtime rarely required.

CLASSIFICATION: Part-time, salary, non-exempt, support staff.
Range:  $16,500 - $18,000

BENEFITS: Vision, dental, life, supplemental insurances available.
PTO and paid holiday package.
403(b) retirement with Agency match.
Employee Assistance Program

OTHER: WNY Independent Living values our employee safety and follows all recommended NYS required Infectious Disease Prevention Protocols.
Western New York Independent Living, Inc. is an Equal Opportunity Employer.
Reasonable accommodations will be made for people with disabilities.
Western New York Independent Living, Inc. is a scent-free agency.


Closing Date:  August 11, 2021

Cover Letter and Resume Required to:

Tina Brown, CHRCO
WNY Independent Living, Inc,
3108 Main St.
Buffalo, N.Y. 14214