OPWDD Contact Information

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OPWDD Regional Office

Finger Lakes Counties: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca,
Steuben, Wayne, Wyoming & Yates
Western NY Counties: Alleghany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans

TOPIC CONTACT / EMAIL PHONE
ADMINISTRATIVE OVERSIGHT
Administration and supervision of regional 
office team and all job functions

ELLEN HARDY
ELLEN.HARDY@OPWDD.NY.GOV

(585) 241-5750 (FL)
(716) 608-2696 (W)

DARLENE HINES-WILLIAMS 
darlene.hineswilliams@opwdd.ny.gov
(585) 461-8789 (FL)
(716) 608-2731 (W)
KELLY O'CONNOR 
Kelly.marie.oconnor@opwdd.ny.gov
(585) 461-8748 (FL)
(716) 517-3722 (W)
DAN CARYL 
daniel.caryl@opwdd.ny.gov
(585) 461-8552 (FL)
(716) 608-2709 (W)
HENRIETTA DENNIS
henrietta.dennis@opwdd.ny.gov
(585) 461-8547 (FL)
(716) 608-2725 (W)
ADULT/CHILD PROTECTIVE SERVICES (APS/CPS)
Liaison with County DSS & Follow up in regards to all APC/CPS related issues
MARLENE GLENDE-FINKLE (FL)
marlene.glende-finkle@opwdd.ny.gov
(585) 461-8960
VANESSA HILBERT (FL)
Vanessa.l.abreu@opwdd.ny.gov
(585) 461-8781
LINDSAY CAULFIELD (W)
Lindsay.A.Caulfield@opwdd.ny.gov
(716) 608-2670
LISA HARNDEN-CPS (W)
lisa.m.harnden@opwdd.ny.gov
(716)-608-2702
AGING & PASRR
Help with questions on: services available to aging individuals with developmental disabilities and nursing home placements.
WANDA HAWTHORNE (FL)
wanda.hawthorne@opwdd.ny.gov
(585) 241-5740
GENA HUBER (W)
gena.m.huber@opwdd.ny.gov
(716) 608-2706
AGING OUT-RESIDENTIAL Questions related to students living at in-state or out of state residential schools    VANESSA ABREU (FL)
vanessa.l.abreu@opwdd.ny.gov
(585) 461-8781

GENA HUBER (W)
gena.m.huber@opwdd.ny.gov

(716) 608-2706  
AGING OUT/SCHOOL TRANSITION 
Help with post-secondary/adult service options & planning 
KRISTINE SNYDER (FL)
kristine.snyder@opwdd.ny.gov
(585) 241-5852
DANA SCHULTZ (FL)
dana.schultz@opwdd.ny.gov
(585) 241-5704
STEPHANIE MCLEAN-BEATHLEY (W)
stephanie.e.mclean-beathley@opwdd.ny.gov
(716) 608-2732

CAPITAL FINANCING SERVICES (PROPERTY) Assistance with prior property approvals (PPAs) and general property questions relating to IRAs, Day Hab. facilities and other certified settings.

RAY KENEFICK (FL & W)
ray.kenefick@opwdd.ny.gov
(716) 608-2742
CERTIFIED RESIDENTIAL OPPORTUNITIES Assistance with certified residential placements  JACK KELLEY (FL &WNY)
John.J.Kelley@opwdd.ny.gov
(716) 608-2704
AMBER BENEDICT (FL)
amber.l.benedict@opwdd.ny.gov
(585) 241-5727
NICOLE WATSON (W)
nicole.watson@opwdd.ny.gov
(716) 608-2516
CHILDREN'S WAIVER / LIAISON
Help with eligibility issues, availability of opportunities, waitlist status, and services available to participants.
STEPHANIE BOURNE (FL)
stephanie.m.bourne@opwdd.ny.gov
(585) 241-5737
LISA HARDEN (W)
lisa.m.harnden@opwdd.ny.gov
(716) 608-2702
CERTIFICATE OF NEED (CON)
Help with completing a certificate of need form.  
RAY KENEFICK (FL)
ray.kenefick@opwdd.ny.gov
(716) 608-2742
DAWN FILIPSKI (W)
dawn.m.filipski@opwdd.ny.gov
(716) 608-2736
CHOICES
Technical Assistance with use of CHOICES
HEIDI KAISER (FL)
heidi.kaiser@opwdd.ny.gov
(585) 241-5726
KRISTEN GARRASI (W)
kristen.r.garrasi@opwdd.ny.gov
(716) 608-2733
COMMUNITY HABILITATION
Technical assistance and program enrollment questions in regards to this service
THELMA JAMISON (W)
thelma.jamison@opwdd.ny.gov
(716) 608-2711
KRISTINE SNYDER (FL)
Kristine.Snyder@opwdd.ny.gov
(585) 241-5852 
SHERYL HOAG (FL)
sheryl.a.hoag@opwdd.ny.gov
(585) 461-8734
633.12 OBJECTIONS TO TREATMENT  
Involvement with objections to treatment situations
KRISTEN GARRASI (FL & W)
kristen.r.garrasi@opwdd.ny.gov
(716) 608-2733
CONTRACT MANAGEMENT Create, execute and audit contracts and assist with RFP's. REBECCA THOMAS (FL)
rebecca.thomas@opwdd.ny.gov
(585) 461-8531
KIMBERLY HAYDEN (FL & W)
kimberly.r.hayden@opwdd.ny.gov
(716) 608-2710
DEANNA HENDEL (W)
deanna.x.hendel@opwdd.ny.gov
(716) 608-2802
CRISIS / FORENSICS / RISK MANAGEMENT
Technical assistance related to these 
situations
MARLENE GLENDE-FINKLE (FL)
marlene.glende-finkle@opwdd.ny.gov
(585) 461-8960
SCOTT PERRY (W)
scott.w.perry@opwdd.ny.gov
(716) 608-2766
DAY HAB/PRE-VOC/WORKSHOP 
Technical assistance and program enrollment questions in regards to this service.
DANA SCHULTZ (FL)
dana.schultz@opwdd.ny.gov 
(585) 241-5704  
JESSICA HANSEN - DH (W)
jessica.hansen@opwdd.ny.gov 
(716) 608-2910
PATRICIA TEDESCO –  Pe-Voc/workshop (W)
patricia.tedesco@opwdd.ny.gov
(716) 608-2743
KRISTINE SNYDER (FL)
Kristine.Snyder@opwdd.ny.gov
(585) 241-5852
SHELBY DERRY (FL)
Shelby.A.Derry@opwdd.ny.gov
1-607-734-6135 x35
ELIGIBILITY FOR SERVICES Help with determining whether individuals are eligible for services. CHRISTINE WADE (FL)
christine.wade@opwdd.ny.gov
(585) 461-8705
BRIANA STEWART (FL & W)
briana.stewart@opwdd.ny.gov
(585) 461-8826
JILL HAMILTON (W)
Jill.E.Hamilton@opwdd.ny.gov
(716) 608-2693
EMPLOYMENT PROGRAMS 
Assistance with the identification of 
and enrollment into supportive employment options for students and adults transitioning to integrated, competitive employment.
SHELBY DERRY (FL)
Shelby.A.Derry@opwdd.ny.gov
(607-734-6135 x35
DANA SCHULTZ (FL)
dana.schultz@opwdd.ny.gov
(585) 241-5704
JANICE SHAFER - ETP (FL)
janice.m.shafer@opwdd.ny.gov
(585) 241-5828
KRISTINE SNYDER (FL)
Kristine.Snyder@opwdd.ny.gov
(585) 241-5852
PATRICIA TEDESCO (W)
patricia.tedesco@opwdd.ny.gov
(716) 608-2743
MARY PRITCHARD, ETP (W)
mary.a.pritchard@opwdd.ny.gov
(716) 532-5522 x2344
ENVIRONMENTAL MODS & ASSISTIVE TECHNOLOGY
Technical assistance related to these services 
and review and approval of applications
MARK HARDEN (FL)
mark.harden@opwdd.ny.gov
(585) 241-2644
DAVID GRIESINGER (W)
david.griesinger@opwdd.ny.gov
(716) 608-2505
FAMILY EDUCATION &TRAINING 
Technical assistance and program enrollment questions in regards to this service.
SHELBY DERRY (FL)
shelby.a.derry@opwdd.ny.gov
(607) 734-6135 x35
JESSICA HANSEN (W)
jessica.hansen@opwdd.ny.gov
(716) 608-2912
FAMILY SUPPORT SERVICES
Assistance with Family Support program and related fiscal and contract issues.
AMANDA BISHI (FL & W)
amanda.l.bishi@opwdd.ny.gov
(585) 461-8886
MELISSA JORDAN (FL)
melissa.j.jordan@opwdd.ny.gov
(585) 241-5855
VANESSA SANDOR (W)
vanessa.m.sandor@opwdd.ny.gov
(716) 608-2716
FISCAL / FUNDING / RATES RAY KENEFICK
ray.kenefick@opwdd.ny.gov
(716)-608-2742
JACQUELYN REICHERT
Jacquelyn.A.Reichert@opwdd.ny.gov
(716)-608-2698

FRONT DOOR
Assistance for people in need of 
services from OPWDD

FRONT DOOR TOLL FREE (FL)
1-855-679-3335

FRONT DOOR TOLL FREE (W)
1-800-487-6310

DAVID SCHLESSELMAN (FL)
david.x.schlesselman@opwdd.ny.gov
(585) 241-5763
DAN OSWALD (FL)
daniel.oswald@opwdd.ny.gov
(585) 461-8576
BETSY DEHMLER (FL)
elizabeth.dehmler@opwdd.ny.gov
(585) 461-8735
BRIAN STEARNS (FL & W)
Brian.R.Stearns@opwdd.ny.gov
(716) 608-2707
MILDRED NEWUIETT (W)
mildred.j.newuiett@opwdd.ny.gov
(716) 608-2721
SUE FLANIGAN (W)
Susan.C.Flanagan@opwdd.ny.gov
(716) 608-2701
KATHLEEN MICKNEY (W)
kathy.a.mickney@opwdd.ny.gov
(716) 608-2715
MIKE SIMPSON (W)
Michael.a.simpson@opwdd.ny.gov
(716) 608-2719
HCBS WAIVER ENROLLMENT / TERMINATION:
Complete waiver Notice of Decisions, initial LCED's, terminations, suspensions and other
duties as warranted to ensure individuals are appropriately enrolled in the HCBS Waiver.
DAN SMITH (FL & W)
daniel.r.smith@opwdd.ny.gov
(585) 241-2637
JOHN THORPE (FL)
john.thorpe@opwdd.ny.gov
(585) 393-6626
BARBARA GORDON (W)
barbara.l.gordon@opwdd.ny.gov
(716) 608-2735
KRISTEN ROTH (W)
kristen.m.roth@opwdd.ny.gov
(716) 608-2697
TABITHA BROWNELL (FL)
tabitha.g.brownell@opwdd.ny.gov
(585) 241-5842
GINA BUTLER (FL)
gina.m.butler@opwdd.ny.gov
(585) 241-5845
HCBS WAIVER SERVICES
Helps with service availability and with questions about ISP's, Habilitation Plans, and other Waiver program requirements.
DAN SMITH (FL & W)
daniel.r.smith@opwdd.ny.gov
(585) 241-2637
KRISTINE SNYDER (FL)
Kristine.snyder@opwdd.ny.gov
(585)-241-5852
THELMA JAMISON (W)
thelma.jamison@opwdd.ny.gov
(716) 608-2711
PATRICIA TEDESCO (W)
patricia.tedesco@opwdd.ny.gov
(716) 608-2743
HCBS SETTINGS STANDARDS
Assistance with meeting compliance 
standards
CHARLENE DELALLO (FL)
charlene.e.delallo@opwdd.ny.gov
(585) 241-2691
LISA HARNDEN (W)
lisa.m.harnden@opwdd.ny.gov
(716) 607-2702
HOUSING INITIATIVES Technical assistance & information related to creative (non-certified) housing opportunities TIMOTHY B. GORNY (FL & W)
timothy.b.gorny@opwdd.ny.gov
716-608-2465
KATIE DONAHUE (FL)
kathryn.a.donahue@opwdd.ny.gov
(585) 241-5739
ANGELA CZERKAS (W)
angela.g.czerkas@opwdd.ny.gov
(585) 241-5709
INDIVIDUAL SUPPORT SERVICES / HOUSING SUBSIDY
Technical assistance and information related to housing subsidy 
JENNIFER CZYRYCA (FL)
jennifer.czyryca@opwdd.ny.gov
(585) 461-8775
ADRIANNA ANZALONE (W)
adrianna.e.anzalone@opwdd.ny.gov
(716) 608-2606
INTENSIVE BEHAVIOR SERVICES  
Questions regarding service criteria and enrollment process
MARLENE GLENDE-FINKLE (FL)
marlene.glende-finkle@opwdd.ny.gov
(585) 461-8960
DENNIS KOSTON (W)
dennis.j.koston@opwdd.ny.gov
(716) 608-2739
INTER-DISTRICT TRANSFER
Helping individuals moving within different DDRO Regions.
MELISSA CAULKINS (FL &W)
Melissa.X.Caulkins@opwdd.ny.gov
(585) 241-5836
ELIGIBILITY MEDICAID FAIR HEARING LIAISONS 
Coordinates the fair hearing process between individuals/families and OPWDD that have been denied eligibility and have requested a fair hearing
TRACY FEATHERLY (FL)
tracy.featherly@opwdd.ny.gov
(315) 331-1700 x2517
KIM STISSER (FL)
kim.m.stisser@opwdd.ny.gov
(585) 241-5761
JILL HAMILTON (W)
Jill.E.Hamilton@opwdd.ny.gov
(716) 608-2693
CARE COORDINATION
Help with understanding Care Coordination program requirements. Technical assistance for CCOs.
HEIDI KAISER (FL)
heidi.kaiser@opwdd.ny.gov
(585) 241-5726
KRISTEN GARRASI (W)
kristen.r.garrasi@opwdd.ny.gov
(716) 608-2733
RESPITE
Technical assistance and program enrollment questions in regards to this service.
THELMA JAMISON (W)
thelma.jamison@opwdd.ny.gov
(585) 461-8726
KRISTINE SNYDER (FL)
Kristine.Snyder@opwdd.ny.gov
(585) 241-5852
SHERYL HOAG (FL)
sheryl.a.hoag@opwdd.ny.gov
(585) 461-8734
SELF DIRECTION: INDIVIDUALIZED PLANNING, FISCAL INTERMEDIARY (FI), BROKERAGE, IDGS
Help with information on this unique service that allows individuals with developmental disabilities to manage their own services and budgets.
ANGELA CZERKAS (FL & W)
angela.g.czerkas@opwdd.ny.gov
(585) 241-5709
DEE ALMONTE (FL)
deyanira.almonte@opwdd.ny.gov
(585) 461-8579
TINA POWELL (W)
tina.m.powell@opwdd.ny.gov
(716) 608-2705
STATE PAID SERVICES  Approvals for 90 day State Funded care coordination, extensions and any State Funded services questions & billing concerns. CHARLENE DELALLO - ALL OTHERS (FL)
charlene.e.delallo@opwdd.ny.gov
(585) 241-2691
HEIDI KAISER - CCO (FL)
heidi.kaiser@opwdd.ny.gov
(585) 241-5726
JACQUELYN REICHERT (W)
jacquelyn.a.reichert@opwdd.ny.gov
(716) 608-2698
WILLOWBROOK CLASS MEMBERS 
Help with questions relating to service requirements to Willowbrook class members.
STEPHANIE BOURNE (FL)
stephanie.m.bourne@opwdd.ny.gov
(585) 241-5737
JACKIE REICHERT (W)
jacquelyn.a.reichert@opwdd.ny.gov
(716) 608-2698

 

Updated 03/01/2020