Important Information for staff and consumers

Friday, March 20, 2020

WNYIL facilities are closed until further notice but staff are working from home.


Wednesday, March 18, 2020

WNYIL staff at the 3158 Main Street location and ILNC, 746 Portage Road, Niagara Falls will be working from home until further notice. All programs and services will continue uninterrupted.


Tuesday, March 17, 2020

Due to the pandemic outbreak of coronavirus COVID-19, effective immediately office staff will not be permitted to engage in face-to-face meetings, which includes home visits and community group meetings. However Personal Assistants in the Taking Control (CDPAS) program are to report to their job sites as scheduled.

If you need to work with one of our Service Providers (IL specialist, Health Home Care Coordinators, Peer Specialists, or any other program/service provider)  please consider making all efforts to conduct your business with your service provider via phone, internet, or email. 

Most agency staffs’ email are the first letter of their first name, followed by their entire last name, followed by So for example, Daniel Colpoys would be

When calling our office at 716-836-0822, please listen carefully to the following options:

  • If you know your party’s extension you can enter it at any time, or stay on the line, and an Operator will assist you.
  • For the "What's Happening" Line, dial "6"
  • For the Alert Line or Job Bank Line, dial "7"
  • For Departments, Dial "8"
  • For a Staff Directory by name, dial "9"
  • If you wish to speak to an Operator, dial "0"


Monday, March 16, 2020

The Taking Control Consumer Advisory Committee for CDPAS has been postponed.


Sunday, March 15, 2020

Erie County declares state of emergency, schools closed to students Monday.

WNYIL is advising all staff and consumers, please DO NOT bring children to the agency.

Consumers are urged to call their staff members for services. Call 716-836-0822.