Catholic Charities COVID-19 Helpline

Services continue to operate to aid the physical and mental well-being of neighbors in need

BUFFALO — To more quickly connect Western New Yorkers impacted by the COVID-19 pandemic to
the crucial services they need right now, Catholic Charities of Buffalo has announced the launch of a
dedicated COVID-19 helpline.

By calling (716) 218-1419 between 8:45 a.m. and 4:45 p.m., a Catholic Charities staff member is
available to discuss mental health and substance abuse counseling; make arrangements to obtain
food from one of the organization’s nine food pantries; or seek assistance with housing, utilities or
other related basic living needs.

“Many of our neighbors are struggling to make ends meet or facing challenges impacting their
health and well-being as the coronavirus pandemic continues,” said Deacon Steve Schumer,
president and CEO of Catholic Charities. “Being able to put food on the table and obtain basic
emergency assistance and mental health counseling are vital during this time. Catholic Charities is
doing everything we possibly can to provide a path to hope and we believe this central phone
number offers added support.”

Over the past five weeks, Catholic Charities provided services more than 25,500 times to more than
20,400 individuals and families in need through all of its programs, including food pantries; basic
emergency assistance; mental health and substance use counseling; domestic violence programs;
and WIC.

A total of 18% more people turned to the food pantries for help, and WIC is seeing a 25% increase
in services provided, during this time over last year.

Additional information about Catholic Charities’ services can be found at ccwny.org


Thank you.
Rose

Rose Caldwell
Chief Communications Officer
Catholic Charities of Buffalo
741 Delaware Ave., Buffalo, NY 14209

(716) 713-9548 - cell
(716) 218-1400, ext. 2031

ccwny.org